Terms & Conditions

To book an apartment with us you need to prepay a percentage of the total amount (reservation fee). It is important for you to know that the booking will not be confirmed until we have received the payment and you have received an e-mail confirmation back.

Upon arrival, when doing the check-in, you will have to pay the outstanding amount to the owner of the apartment or the greeter. A damage deposit is required as well; it will be refunded at your departure after the owner or the greeter has verified the apartment does not have any damage. The amount depends on the accommodation.

When booking, it will be necessary to clearly indicate the duration of the stay as well as the number of people that will occupy the Apartment. Barcelona Homes, S.L. is entitled to deny an application of a booking without having to justify so.

When cancelling a reservation already made, the client shall be obliged to pay the cancellation costs (See cancellation paragraph).

Prices are quoted in euros (€). All prices are based on costs prevailing at the time of quotation and may be subject to change. When booking on line you will be shown the total price, including VAT, as well as a discrimination of the amounts you are paying for.

Unless agreed otherwise, the price of the rent includes all costs related to electricity, warm and cold water supply and the use of electrical house hold appliances.

The booking prepayment can be done either by credit card or paypal and the open balance has to be paid by credit card or cash depending on the apartment.

Please note that we do not accept any payments done with a credit card under the name of someone different than the guests. If you intent to pay with someone else’s credit card, Barcelona Homes, S.L. is entitle to cancel the reservation at the check in and the client shall have no right to claim any type of compensation whatsoever.

Cancellation

It is important for you to bear in mind that the reservation fee is non refundable in any case, including force majeure. The cancellation fees will be charged, on your credit card, as follows depending on the notice given:

- Fifteen (15) days or more prior to arrival 0% of the outstanding amount.
- Fourteen (14) to seven (7) days prior to arrival 50% of the outstanding amount.
- Six (6) to four (4) days prior to arrival 80% of the outstanding amount.
- Less than three (3) days or not showing up 100% of the outstanding amount.

To be valid, all cancellations must be made in a written manner by e-mail or fax.

Any changes in the booking are understood as a new stay and shall be subject to the cancellation conditions stated above. Also changes are subject to a forty (40) euro administration fee.

The client will provide Barcelona Homes, S.L. with the number of people included within the booking as well as their names, addresses, telephones and age if requested. Only the persons indicated by the client when booking shall be authorized to use the Apartment. The number of people who may use the apartment may not exceed the number of persons allocated for each apartment, except for babies (younger than two years old).

In the event that Barcelona Homes, S.L. or any of its agents find out an infringement of the aforementioned obligations, Barcelona Homes, S.L., at its sole discretion, will be entitled to request the client to leave the apartment and the client shall have no right to claim any type of compensation whatsoever.

Domestic Animals

Check in time is between 15:00 and 21:00. In case of delay the owner or greeter has to be advised immediately. If you are arriving after 21:00 a twenty (20) euro fee will be charged.

As soon as you arrive to Barcelona please give a call to the owner of the apartment or greeter to arrange your encounter.

Please note that if you do not pay the total rent during the check in you will not be allowed to stay at the apartment.

The guests will leave the apartment the day agreed before 11.00 unless, the parties have agreed something else prior to the leaving date. If the guests do not leave the apartment on the date and time agreed, a penalty will be imposed on the same. If the guests leave the apartment at any time between 11:00 and 14:00 the penalty to be imposed will be equal to 50% of the daily rent. Should the guests leave the apartment after 14:00 then the penalty will be equal to 100% of the daily rent.

The client will be liable for the correct and decent behaviour of all the people accompanying him/her. The guests are expected to be considerate of and behave respectfully towards the neighbours. Should the client or any of the people accompanying him/her not behave in accordance with normal civic standards or specific rules and regulations of the accommodation and its surroundings, Barcelona Homes, S.L. shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation whatsoever.

The apartment will be cleaned prior to the arrival of each client. When checking out, the client will be obliged to leave the apartment in reasonable conditions of order, the garbage bags have to be taken out. Barcelona Homes, S.L. is entitled to collect additional charges in the case the apartment is not left in the requested conditions.

Cleaning for the accommodation can be arranged during your stay. For an additional price and per hourly rates, the client may request cleaning services to be carried out more than once per week.

Liabilities

You are expected to treat the accommodation you are renting and all of its equipment with care. If any damage is done to the accommodation or its equipment, please contact the owner or the greeter immediately.

Neither Barcelona Homes, S.L. nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, and losses because of fires, robbery or criminal behaviour.

Barcelona Homes, S.L. shall not be liable for the breakage of the elevator or for any other inconveniences which are beyond its control. Notwithstanding the foregoing, Barcelona Homes, S.L. shall do its best efforts to remedy in a diligent manner any of such inconveniences.
Any of such inconveniences do not entitle the client to claim a reimbursement for the amounts paid unless the client is obliged to move to a hotel while the reparation works take place. In that event, Barcelona Homes, S.L. will reimburse the client with an amount equivalent to the rent paid for the days not occupying the apartment.
Should the client have any query during the stay, the guest will have to communicate such query to Barcelona Homes, S.L. prior to leaving the apartment FOR SUCH REASON. Queries made at the end of the stay will not be taken into consideration. In the event the client leaves the apartment without Barcelona Homes, S.L. being informed, the host shall loose all rights to claim compensation.

All information regarding the accommodation, including the photos and prices is provided by the property owner. Barcelona Homes, S.L. does its very best to verify this information and keep it up to date, but Barcelona Homes, S.L can never be held liable for the content in the descriptions of the accommodation.

In the event of any litigation arising from the booking of accommodation by Barcelona Homes, S.L. the Courts in Spain shall have sole jurisdiction on such arising matters and Spanish law prevalent at the time shall be applied.